SHIPPING & REFUNDS

LATEST HERMES COVID-19 UPDATE

As key workers, the couriers at Hermes are working hard to deliver items right across the country to help people adhere to social distancing and stay at home, as per Government advice. The team are in regular contact with them to update with all procedures, providing them with PPE; and this is being met positively across the country. Please find some helpful information and instructions from Hermes, our core delivery service in the UK, below:

  • We are making some changes to the way our couriers deliver parcels to offer ‘contact-free delivery’ right to everyone’s doorsteps. These include:
    • Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose ‘divert’ to select a safe place. This can also be done through our app, within the MyPlaces section.
    • If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
    • For parcels requiring a signature and in line with our contact-free delivery approach, we will continue to sign on behalf of customers when a signature is required. This happens when a customer has given their name when answering the door – with the courier always remaining at least two steps away. When your parcel has been signed for on your behalf, you will not see this on your email notification but will instead be sent a GPRS confirmation and verification that a signature has been received.
    • If there is no safe place available, please be assured that we will always attempt delivery 3 times.

For the latest updates head here.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

Dirty Works will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.

P.O. Box Addresses

We’re sorry, but we’re currently unable to ship orders to P.O. box addresses. This is to ensure that your parcel is delivered directly to you and avoids any damage which can be incurred when trying to squeeze parcels into small boxes.

In the instance that you assign a P.O. box as your postal address, your order will be temporarily held and a member of customer services will be in touch in due course to request a residential address which we can deliver your parcel to instead.

UK DELIVERY

We use Hermes 48 as our delivery service. Our standard delivery rate is £3.50 but if you spend over £15 this is complimentary.

You should receive your item within 2-3 working days. As postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 8 working days have elapsed from your order being placed. if this is not the case then please let us know by contacting [email protected].

Please note: if there is no answer at the door when Hermes attempt to deliver your parcel, they will attempt to leave it in a safe place (including outside of the property). It is the customer’s responsibility to make sure that they are in when the parcel arrives. We are unable to accept any responsibility for damage or loss as a result of the customer not collecting the parcel directly.

INTERNATIONAL DELIVERY

We send all international parcels (outside of the UK) on a tracked service as standard for complete customer satisfaction.

A breakdown of relevant pricing for all countries can be found below (scroll to see all costs):

£10£15£20£25£40£51£58£65
PolandSpainCroatiaFaroe IslandsSwitzerlandAfghanistanAlgeriaIceland
GermanyLatviaBulgariaVatican CityNorwayAnguillaAmerican Samoa 
HungarySwedenFinlandChinaAlbaniaAntiguaAndorra 
NetherlandsEstoniaRomaniaNew ZealandBosnia-HerzegovinaArgentinaAngola 
Czech RepublicItalyGreece BahrainArubaArmenia 
BelgiumSingaporeSaudi Arabia BruneiBahamasAzerbaijan 
LuxembourgHong KongUSA GreenlandBangladeshBelarus 
AustriaUnited Arab EmiratesMalaysia IndonesiaBarbadosBenin 
LithuaniaQatarSouth Korea LiechtensteinBelizeBhutan 
SlovakiaEgyptLebanon PhilippinesBermudaBotswana 
FranceJordanNigeria RussiaBoliviaBurkina Faso 
SloveniaAustraliaMonaco ThailandBrazilBurundi 
DenmarkKuwaitCanada SerbiaBritish Virgin IslandsCameroon 
PortugalIndiaCyprus  CambodiaCentral African Republic 
 IrelandSouth AfricaTaiwan  Cape VerdeChad 
 OmanIsrael  Cayman IslandsComoros 
  Japan  ChileCongo (Demo. Rep. Of) 
  Malta  ColombiaCongo (Rep. Of) 
     Costa RicaCook Islands 
     DominicaCuba 
     Dominican RepublicDjibouti 
     EcuadorEritrea 
     El SalvadorEthiopia 
     Equatorial GuineaFrench Polynesia/Tahiti 
     FijiGabon 
     French GuianaGambia 
     GrenadaGeorgia 
     GuadeloupeGhana 
     GuatemalaGibraltar 
     GuyanaGuam 
     HaitiGuinea 
     HondurasIran 
     JamaicaIraq 
     MacauIvory Coast 
     MartiniqueKazakhstan 
     MayotteKenya 
     MexicoKyrgyzstan 
     MontserratLaos 
     New CaledoniaLesotho 
     NicaraguaLiberia 
     PakistanLibya 
     PanamaMacedonia 
     Papua New GuineaMadagascar 
     ParaguayMalawi 
     PeruMaldives 
     Puerto RicoMali 
     Sri LankaMarshall Islands 
     St. Kitts & NevisMauritania 
     St. LuciaMauritius 
     St. VincentMicronesia 
     SurinameMoldova 
     SyriaMongolia 
     Trinidad & TobagoMontenegro 
     TurkeyMorocco 
     Turks & Caicos IslandsMozambique 
     UkraineMyanmar 
     UruguayNamibia 
     VenezuelaNepal 
     Virgin Islands USNiger 
      Palestine 
      Reunion Island 
      Rwanda 
      Samoa 
      San Marino 
      Senegal 
      Seychelles 
      Solomon Islands 
      Sudan 
      Swaziland 
      Tanzania 
      Togo 
      Tunisia 
      Turkmenistan 
      Uganda 
      Uzbekistan 
      Vanuatu 
      Vietnam 
      Yemen 

Please note: The weight restriction for all international orders, except those in Europe, is 1kg. The weight restriction for European orders is 3kg. Some countries may incur additional customs charges, which will have to be covered by the customer.

We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting

Sadly, at this moment in time we are unable to deliver to the following countries: Åland Islands, Antarctica, Belau, Bouvet Island, British Indian Ocean Territory, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, French Southern Territories, Heard Island and McDonald Islands, Iran, Laos, Nauru, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Pitcairn, Saint Barthélemy, Saint Helena, Somalia, South Georgia/Sandwich Islands, South Sudan, Svalbard and Jan Mayen, Syria, Timor-Leste, Tokelau, Tuvalu, Western Sahara and Yemen.

Unfortunately due to international shipping restrictions, our fragrance and gift product categories are only available to UK customers. Read more about hazardous goods shipping here.

RETURNS & EXCHANGES

We hope that you are pleased with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any unopened and unused items within 30 days of delivery for a full refund (excluding shipping costs) or alternatively for an exchange. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition as we will not be able to offer a refund/exchange for any goods that have shown use.

If you need to return something please notify us immediately by emailing [email protected].

If you require a refund we will refund the price paid by you for the goods (excluding the initial standard delivery charge) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 30 working days of delivery to you or your notifying us of cancellation.

Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

You are responsible for the shipping costs incurred when sending the products back to us unless faulty. Please retain your postal receipt until you are certain your parcel has been safely received by us at Dirty Works. We prefer returns shipping via a recorded delivery method so your parcel can be tracked and delivered safely, we may need to see this if we fail to receive your package.

DAMAGED/FAULTY/INCORRECT ITEMS

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by emailing [email protected]. To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.