SHIPPING & REFUNDS

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.

Dirty Works will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.

UK DELIVERY

We use Hermes 48 as our delivery service. Our standard delivery rate is £3.50 but if you spend over £15 this is complimentary.

You should receive your item within 2-3 working days. As postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 8 working days have elapsed from your order being placed. if this is not the case then please let us know by contacting [email protected].

Please note: if there is no answer at the door when Hermes attempt to deliver your parcel, they will attempt to leave it in a safe place (including outside of the property). It is the customer’s responsibility to make sure that they are in when the parcel arrives. We are unable to accept any responsibility for damage or loss as a result of the customer not collecting the parcel directly.

RULES & RESTRICTIONS

Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout. Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry. To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please double check at the checkout stage.

We are unable to process orders to a P.O Box address.

INTERNATIONAL DELIVERY

*Worldwide deliveries (excluding Romania, Bulgaria, United Arab Emirates, South Africa, India, Thailand, Philippines, Australia and South America – covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) are charged at a flat rate of £5.95 plus a handling fee.International deliveries to Romania and Bulgaria will cost £19.68; Australia will cost £23.04 plus a handling fee; United Arab Emirates, South Africa, India, Thailand and the Philippines will cost £27.24 plus a handling fee; and South America (covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) will cost £35.40 plus a handling fee.

Additional charges have been applied to these countries to cover the cost of an international tracked service (provided by DHL).

We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting [email protected].

Please note: some countries may incur additional customs charges, which will have to be covered by the customer.

Unfortunately due to international shipping restrictions the fragrance and gift product categories are only available to UK customers. The products affected are:

  • Hello Weekend Body Spray
  • Hello Weekend Eau De Toilette
  • Island Crush Body Spray
  • Midnight Blues Body Spray
  • Sunkissed Dreams Body Spray
  • Get Carried Away Pamper Bag
  • Handbag Heroes Hand Care Set
  • Heavenly Hands Hand Wash & Lotion
  • Soak. Scrub. Moisturise. Trio of Treats
  • You’re the Best! Beauty Barrel
  • Citrus Twist Shower Oil Mousse
  • Citrus Twist Body Butter Mousse

Read more about hazardous goods shipping here.

INTERNATIONAL WEIGHT RESTRICTIONS

We cannot accept orders above 1.9kgs from the following countries:

Afghanistan French Guiana Niger
Albania French olynesia Nigeria
Algeria Gabon Norway
American Samoa Gambia Oman
Angola Georgia Pakistan
Anguilla Ghana Palau
Antigua & Barbuda Gibraltar Palestine Authority
Argentina Grenada Panama
Armenia Guadeloupe Papua – New Guinea
Aruba Guam Paraguay
Australia Guatemala Peru
Azerbaijan Guinea Phillipines
Bahamas Guyana Poland
Bahrain Haiti Puerto Rico
Bangladesh Honduras Qatar
Barbados Hungary Reunion Island
Belarus Iceland Romania
Belize India Russia
Benin Iraq Rwanda
Bermuda Israel Saipan
Bhutan Ivory Coast Samoa, West
Bolivia Jamaica Saudi Arabia
Bonaire, Saba, St Eustatius Jordan Senegal
Bosnia-Herzegovina Kazakhstan Serbia
Botswana Kenya Seychelles
Brazil Kuwait Slovak Republic
Brunei Kyrgyzstan Slovenia
Bulgaria Latvia South Africa
Burkina Faso Lebanon Sri Lanka
Burundi Lesotho St. Kitts & Nevis
Cameroon Liberia St. Lucia
Cape Verde Libya St. Maarten (NL)
Cayman Islands Liechtenstein St. Martin (FR)
Chad Lithuania St. Vincent
Chile Macedonia Suriname
Colombia Madagascar Switzerland
Congo Malawi Tanzania
Congo, Dem. Rep of Maldives Thailand
Cook Islands Mali Togo
Costa Rica Malta Tonga
Croatia Marshall Islands Trinidad & Tobago
Curacao Martinique Tunisia
Cyprus Mauritania Turkey
Czech Republic Mauritius Turks & Caicos Islands
Dijibouti Micronesia Uganda
Dominica Moldova Ukraine
Dominican Republic Mongolia United Arab Emirates
Ecuador Montenegro Uraquay
Egypt Montserrat Uzbekistan
El Salvador Morocco Vanuatua
Eritrea Mozambique Venezuela
Estonia Namibia Virgin Islands (GB & USA)
Ethiopia Nepal Wallis & Futuna
Falkland Islands New Caledonia Zambia
Fiji Nicaragua Zimbabwe

PRODUCT SHIPPING WEIGHTS

Name Weight (grams)
Dirty Works The Big Chillout Bath Soak 410
Dirty Works Buff Your Stuff Scrub 225
Dirty Works Shea you care Body Butter 325
Dirty Works You Soft Touch Hand Cream 115
Dirty Works Best Foot Forward Foot Butter 120
Dirty Works Glow Girl Buttery Salt Scrub 340
Dirty Works Bling It On! Shimmer Lotion 250
Dirty Works Shower Cap 65
Dirty Works Get Set Glow Mini Luxuries 425
Dirty Works Get Carried Away Pamper Bag not available for international shipping
Dirty Works Coconut Body Lotion 335
Dirty Works Crème de la Crème Creamy Body Wash 230
Dirty Works Coconut Body Wash 235
Dirty Works Fizzy Bath Cubes 200
Dirty Works 10x Magnification mirror 60
Dirty Works Rough Skin Shaver 87
Dirty Works Printed emery board 40
Dirty Works Blusher Brush 40
Dirty Works Powder Brush 50
Dirty Works Double Ended Smokey Eye Brush 20
Dirty Works Beauty Bag 160
Dirty Works Travel Bag 141
Dirty Works Hanging Wash Bag 200
Dirty Works Slanted Tweezer 25
Dirty Works Straight Tweezer 25
Dirty Works Eyelash curlers 55
Dirty Works Finger nail clipper 35
Dirty Works Toe nail clipper 70
Dirty Works Straight Nail Scissors 30
Dirty Works dual ended sharpener 32
Dirty Works Miracle Nail Shiner + Buffer 30
Dirty Works Lash and Brow Comb 20
Dirty Works Eyeshadow Brush 25
Dirty Works foundation brush 40
Dirty Works Bronzer Brush 50
Dirty Works Travel Stand Up Mirror 150
Dirty Works Spring Pliers 84
Dirty Works Glass File 30
Dirty Works Smoothing Foot File 79
Dirty Works Shaped Cosmetic Sponge 20
Dirty Works Exfoliating Gloves 31
Dirty Works Starter brush set 80
Dirty Works Bye Bye Dark Circles Concealer 60
Dirty Works The Ultimate Detox Mud Mask 140
Dirty Works Multi Tasking 4 in 1 Wipes 275
Dirty Works Pore-Fect Face Scrub 145
Dirty Works Stop Puffy Eyes Eye Cream 30
Dirty Works Collagen on Call Overnight Facial Lift 70
Dirty Works Multi Tasker 8 in 1 Miracle Cream 170
Dirty WorksTouch and Glow Radiance cream 70
Dirty Works 8 in 1 Miracle Serum 46
Dirty Works Pure Beauty Face Oil 90
Dirty Works Cucumber Eye Pads 110
Dirty Works Come Clean Creamy Cleanser 225
Dirty Works Triple Action Micellar Cleansing Water 300
Dirty Works Lip Plumper 30
Dirty Works Sheet Mask 105
Dirty Works Hand Care Set not available for international shipping
Dirty Works Heavenly Hands not available for international shipping
Dirty Works Soap Jar 390
Dirty Works You’re the Best Beauty Barrel not available for international shipping
Dirty Works Trio of Treats not available for international shipping
Dirty Works Drawstring Wash Bag 43
Dirty Works Towelling Bath Sponge 20
Dirty Works Exfoliating Scrub Mitt 60
Dirty Works Toiletry Bag 160
Dirty Works Hello Weekend Body Spray not available for international shipping
Dirty Works Midnight Blues Body Spray not available for international shipping
Dirty Works Island Crush Body Spray not available for international shipping
Dirty Works Sunkissed Dreams Body Spray not available for international shipping
Dirty Works Hello Weekend EDT not available for international shipping

RETURNS & EXCHANGES

We hope that you are pleased with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any unopened and unused items within 30 days of delivery for a full refund (excluding shipping costs) or alternatively for an exchange. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition as we will not be able to offer a refund/exchange for any goods that have shown use.

If you need to return something please notify us immediately by emailing [email protected].

If you require a refund we will refund the price paid by you for the goods (excluding the initial standard delivery charge) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 30 working days of delivery to you or your notifying us of cancellation.

Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

You are responsible for the shipping costs incurred when sending the products back to us unless faulty. Please retain your postal receipt until you are certain your parcel has been safely received by us at Dirty Works. We prefer returns shipping via a recorded delivery method so your parcel can be tracked and delivered safely, we may need to see this if we fail to receive your package.

DAMAGED/FAULTY/INCORRECT ITEMS

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us immediately by emailing [email protected]. To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.