SHIPPING & REFUNDS
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses.
Dirty Works will begin to process your order immediately after you click the PLACE ORDER button. Our system processes orders immediately to distribute products quickly and accurately, therefore we are unable to modify details or cancel an order once it is submitted. There is an opportunity to review the shipping details before committing to placing the order, please review these carefully to ensure they are accurate and correct.
If your package is undeliverable, you will be notified as soon as the package is returned to our facility.
We use Hermes 48 as our delivery service. Our standard delivery rate is £3.50 but if you spend over £15 this is complimentary.
You should receive your item within 2-3 working days. As postal delays can sometimes happen, we are unable to investigate any UK orders that have failed to arrive until 8 working days have elapsed from your order being placed. if this is not the case then please let us know by contacting [email protected]. Please note: if there is no answer at the door when Hermes attempt to deliver your parcel, they will attempt to leave it in a safe place (including outside of the property). It is the customer’s responsibility to make sure that they are in when the parcel arrives. We are unable to accept any responsibility
for damage or loss as a result of the customer not collecting the parcel directly.
If you’re unlikely to be in, Hermes can deliver your parcel to a Hermes parcel shop of your choice. To select this as an option, please input this address in the shipping address section as opposed to your personal address.
RULES & RESTRICTIONS
Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. Please note that some deliveries to Northern Ireland could be delayed by Irish Customs. We apologise in advance for any inconvenience this may cause our customers. Unfortunately for select post codes in specific rural areas we may offer limited delivery options. You will be notified of this at checkout. Orders are processed for delivery on working days only (Monday through Friday, excluding Bank Holidays).
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry. To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please double check at the checkout stage.
We are unable to process orders to a P.O Box address.
*Worldwide deliveries (excluding Romania, Bulgaria, United Arab Emirates, South Africa, India, Thailand, Philippines, Australia and South America – covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) are charged at a flat rate of £5.95 plus a handling fee.International deliveries to Romania and Bulgaria will cost £19.68; Australia will cost £23.04 plus a handling fee; United Arab Emirates, South Africa, India, Thailand and the Philippines will cost £27.24 plus a handling fee; and South America (covering the Falkland Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Malvinas, Paraguay, Peru, Suriname, Uraguay and Venezuela) will cost £35.40 plus a handling fee.
Additional charges have been applied to these countries to cover the cost of an international tracked service (provided by DHL).
We usually expect international deliveries to take anywhere between 10-15 working days to arrive, however, as postal delays can sometimes happen, we are unable to investigate any orders that have failed to arrive until 18 working days have elapsed from your order being placed. If this is the case then please let us know by contacting [email protected]y.com.
Please note: some countries may incur additional customs charges, which will have to be covered by the customer.
Unfortunately due to international shipping restrictions the fragrance and gift product categories are only available to UK customers. The products affected are:
- Hello Weekend Body Spray
- Hello Weekend Eau De Toilette
- Island Crush Body Spray
- Midnight Blues Body Spray
- Sunkissed Dreams Body Spray
- Get Carried Away Pamper Bag
- Handbag Heroes Hand Care Set
- Heavenly Hands Hand Wash & Lotion
- Soak. Scrub. Moisturise. Trio of Treats
- You’re the Best! Beauty Barrel
- Citrus Twist Shower Oil Mousse
- Citrus Twist Body Butter Mousse
INTERNATIONAL WEIGHT RESTRICTIONS
We cannot accept orders above 1.9kgs from the following countries:
|Antigua & Barbuda||Gibraltar||Palestine Authority|
|Armenia||Guadeloupe||Papua – New Guinea|
|Bhutan||Ivory Coast||Samoa, West|
|Bonaire, Saba, St Eustatius||Jordan||Senegal|
|Burkina Faso||Lebanon||Sri Lanka|
|Burundi||Lesotho||St. Kitts & Nevis|
|Cape Verde||Libya||St. Maarten (NL)|
|Cayman Islands||Liechtenstein||St. Martin (FR)|
|Congo, Dem. Rep of||Maldives||Thailand|
|Croatia||Marshall Islands||Trinidad & Tobago|
|Czech Republic||Mauritius||Turks & Caicos Islands|
|Dominican Republic||Mongolia||United Arab Emirates|
|Estonia||Namibia||Virgin Islands (GB & USA)|
|Ethiopia||Nepal||Wallis & Futuna|
|Falkland Islands||New Caledonia||Zambia|
PRODUCT SHIPPING WEIGHTS
|Dirty Works The Big Chillout Bath Soak||410|
|Dirty Works Buff Your Stuff Scrub||225|
|Dirty Works Shea you care Body Butter||325|
|Dirty Works You Soft Touch Hand Cream||115|
|Dirty Works Best Foot Forward Foot Butter||120|
|Dirty Works Glow Girl Buttery Salt Scrub||340|
|Dirty Works Bling It On! Shimmer Lotion||250|
|Dirty Works Shower Cap||65|
|Dirty Works Get Set Glow Mini Luxuries||425|
|Dirty Works Get Carried Away Pamper Bag||not available for international shipping|
|Dirty Works Coconut Body Lotion||335|
|Dirty Works Crème de la Crème Creamy Body Wash||230|
|Dirty Works Coconut Body Wash||235|
|Dirty Works Fizzy Bath Cubes||200|
|Dirty Works 10x Magnification mirror||60|
|Dirty Works Rough Skin Shaver||87|
|Dirty Works Printed emery board||40|
|Dirty Works Blusher Brush||40|
|Dirty Works Powder Brush||50|
|Dirty Works Double Ended Smokey Eye Brush||20|
|Dirty Works Beauty Bag||160|
|Dirty Works Travel Bag||141|
|Dirty Works Hanging Wash Bag||200|
|Dirty Works Slanted Tweezer||25|
|Dirty Works Straight Tweezer||25|
|Dirty Works Eyelash curlers||55|
|Dirty Works Finger nail clipper||35|
|Dirty Works Toe nail clipper||70|
|Dirty Works Straight Nail Scissors||30|
|Dirty Works dual ended sharpener||32|
|Dirty Works Miracle Nail Shiner + Buffer||30|
|Dirty Works Lash and Brow Comb||20|
|Dirty Works Eyeshadow Brush||25|
|Dirty Works foundation brush||40|
|Dirty Works Bronzer Brush||50|
|Dirty Works Travel Stand Up Mirror||150|
|Dirty Works Spring Pliers||84|
|Dirty Works Glass File||30|
|Dirty Works Smoothing Foot File||79|
|Dirty Works Shaped Cosmetic Sponge||20|
|Dirty Works Exfoliating Gloves||31|
|Dirty Works Starter brush set||80|
|Dirty Works Bye Bye Dark Circles Concealer||60|
|Dirty Works The Ultimate Detox Mud Mask||140|
|Dirty Works Multi Tasking 4 in 1 Wipes||275|
|Dirty Works Pore-Fect Face Scrub||145|
|Dirty Works Stop Puffy Eyes Eye Cream||30|
|Dirty Works Collagen on Call Overnight Facial Lift||70|
|Dirty Works Multi Tasker 8 in 1 Miracle Cream||170|
|Dirty WorksTouch and Glow Radiance cream||70|
|Dirty Works 8 in 1 Miracle Serum||46|
|Dirty Works Pure Beauty Face Oil||90|
|Dirty Works Cucumber Eye Pads||110|
|Dirty Works Come Clean Creamy Cleanser||225|
|Dirty Works Triple Action Micellar Cleansing Water||300|
|Dirty Works Lip Plumper||30|
|Dirty Works Sheet Mask||105|
|Dirty Works Hand Care Set||not available for international shipping|
|Dirty Works Heavenly Hands||not available for international shipping|
|Dirty Works Soap Jar||390|
|Dirty Works You’re the Best Beauty Barrel||not available for international shipping|
|Dirty Works Trio of Treats||not available for international shipping|
|Dirty Works Drawstring Wash Bag||43|
|Dirty Works Towelling Bath Sponge||20|
|Dirty Works Exfoliating Scrub Mitt||60|
|Dirty Works Toiletry Bag||160|
|Dirty Works Hello Weekend Body Spray||not available for international shipping|
|Dirty Works Midnight Blues Body Spray||not available for international shipping|
|Dirty Works Island Crush Body Spray||not available for international shipping|
|Dirty Works Sunkissed Dreams Body Spray||not available for international shipping|
|Dirty Works Hello Weekend EDT||not available for international shipping|
RETURNS & EXCHANGES
We hope that you are pleased with your order. However, if for any reason you are not entirely satisfied or you otherwise wish to cancel your order, you may return any unopened and unused items within 30 days of delivery for a full refund (excluding shipping costs) or alternatively for an exchange. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition as we will not be able to offer a refund/exchange for any goods that have shown use.
If you need to return something please notify us immediately by emailing [email protected].
If you require a refund we will refund the price paid by you for the goods (excluding the initial standard delivery charge) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 30 working days of delivery to you or your notifying us of cancellation.
Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
You are responsible for the shipping costs incurred when sending the products back to us unless faulty. Please retain your postal receipt until you are certain your parcel has been safely received by us at Dirty Works. We prefer returns shipping via a recorded delivery method so your parcel can be tracked and delivered safely, we may need to see this if we fail to receive your package.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by emailing [email protected]. To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.